Contract and Booking
The lead person booking the cottage must be at least 18 years of age. By making a booking you have entered into a contract with us to pay the full cost of your holiday and you have agreed to these terms and conditions as a contract. (Please note carefully the section on holiday cancellations below). You accept full responsibility for all occupants during your stay (known as guests). You must check your holiday confirmation as soon as you receive it and report to us immediately any errors as we shall not be held liable from mistakes that occur from providing you with the wrong details.
Confirming Your Booking
A deposit of £150 per week or £100 for a short break is required to confirm your booking. Payment can be made by the Banking mobile phone App (such as Paym) or cheque. If you wish to pay by bank transfer please let us know.
Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the written confirmation. Your booking is made as a consumer and you agree the owner will not accept any liability for expenses, losses, costs, claims or other sums that relate to any business however so suffered or incurred by you.
Your confirmation letter will state the date that the balance of your holiday is due. We will not send you a routine reminder. If, however, you are booking within 8 weeks of your holiday, payment will be required in full when confirming your holiday. At our discretion we will attempt to email a reminder to you if you have not paid the balance by the expected due date, however nonpayment of the balance of your holiday when it becomes due will constitute cancellation of your holiday and forfeiture of the deposit payment.
The prices quoted are for the number of nights’ accommodation stated on your booking letter, from the changeover date. Included in the price is household electricity, oil, logs, bed linen and towels. Electric can be charged at the property by arrangement only and then additional fees will need to be paid.
You will be informed about the arrangement to collect the keys to the cottage once the balance of your payment has been received. The property is available from 3pm on the day of arrival and must be vacated by 10am on the day of departure, unless otherwise agreed with us. Keys may be available prior to the stated time, but we cannot guarantee that the property will be ready before 3pm. In some instances, (usually out of high season) we may be able to bring forward the entry time or extend the departure time, but we do require advance notice and will only be able to confirm changes in the three days prior to your holiday stating. Keys must be returned to the collection point.
Dogs are accepted by arrangement only. We will accept up to two medium sized well behaved dogs at the cottage for no extra charge provided it has been agreed with us. Any additional or larger dogs will incur an additional cleaning charge of thirty pounds per dog per stay. We regret cats are not allowed at Tryst Cottage. Dogs are accepted on the understanding that no sign of the pet is evident, in the cottage or outside areas at the time of departure. You are expected to keep Tryst Cottage free from any dog hair and paw prints (please note that the next guests may have some allergies to dogs).
Dogs are not allowed in the bedrooms, on the furniture or to be left alone at the property.
You must tell us if your dog causes any damage to the property or has any accidents in the cottage.
Any damages or additional cleaning as a result of the dog will incur an additional charge to you (additional cleaning charge is currently £90).
You must tell us at the time of booking if your dog is under 9 months of age or elderly - we may request a damage deposit is paid under these circumstances, which will be returned to you within 7 working days provided that there is no damage to the property.
We have a new internet service now provided by BT which is unlimited.
The internet speed may not be as fast as you are used to, but has been tested to reach a speed of 17mb.
The internet service is provided free of charge.
If the internet service fails please contact us and we will do our best to get it reconnected but it is possible that a disruption in service may be outside of our control.
The internet must not be used for any illegal purposes.
We regret smoking is not allowed within Tryst Cottage or on the mezzanine for safety reasons. You agree to pay a surcharge of £150 for cleaning fabrics on evidence of smoking in the cottage. You agree to dispose of any smoking material in the appropriate outside refuse bin and not on the floor or grounds of the cottage
Your holiday group must not exceed 4 people, as this is the maximum number the cottage can sleep.
If your group exceeds this number, eitherwe, or our caretaker, can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens, we will treat the holiday as cancelled by you and you will not be entitled to any refund of money or compensation.
Guests may not sublet or reassign this rental agreement.
You agree to vacate the property on time (10 am unless otherwise agreed in writing).
There is parking for two small or one large vehicle at the rear of the property. The access to the parking area has a width restriction of 6 feet at the narrowest point. Vehicles pass through this area at the owners’ risk. Parking is unrestricted at the front of the property, and cars can be parked with one wheel on the pavement without attracting attention from the local constabulary. There is no known anti social behavior around the village owing to the good community relations, so parking on the road is usual practice, but it is always recommended that valuables are not left on view in the car
You are responsible for the property.
This means you agree to keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of the holiday.
The property cleanliness must be left in the same state as you found it.
You agree to leave all the appliances and the cooker switched off (with the exception of the central heating, which should be returned to the setting on your arrival).
Breach of these conditions may result in us making an additional cleaning charge and / or making a claim against you as a result of any damage or loss).
You agree to remove all waste from the property and put in the appropriate recycling or non-recycling bin (please see the kitchen notice board as local authority areas in England have different criteria for recycling).
You also agree to remove all surplus food and drink from the cottage and gardens.
You are expected to show due consideration for other people, not to abuse the property or display rude, dangerous or offensive behavior towards ourselves, our caretaker, neighbours or other third party.
Guests will not permit any activity which is contrary to any law, ordinance and or applicable fire or health provisions.
Possession of the property can be refused, or you can be asked to leave before the end of the holiday. If this happens, we will treat the holiday as cancelled by you and you will not be entitled to any refund of money or compensation.
It is your responsibility to check the property meets your needs before booking.
The owners endeavor to ensure that all the details about Tryst Cottage available to you are correct. We try to maintain the very best of facilities and services at all times. If a problem occurs which means that a facility or service is not available or restricted, we will inform the person who made the booking as soon as possible. We cannot accept responsibility for inaccessibility to any local attractions or amenities not owned by ourselves.
Care of the Cottage
Tryst Cottage is lovingly cared for. You agree to treat the cottage with respect and leave it clean and tidy. Guests agree to promptly report to the owners any electrical, mechanical and plumbing problems within the property. You also agree to report any damages / breakages as soon as possible and definitely before your departure. You agree to pay for any damages / breakages incurred during your stay. You agree to pay any additional cleaning charges incurred to us if the property is not left as required. Current additional cleaning charge is £70.
These can be arranged out of season, for a minimum of three nights. If you wish to stay fewer nights you will still be charged for three nights. Short breaks can commence on any day of the week. Please telephone to discuss your requirements and confirm prices.
An access statement is available from the owners on request. We cannot be responsible for ensuring the property is entirely suitable for your needs. It is your responsibility to notify us of any information regarding a medical problem or disability that may affect your holiday at the time of booking.
Secure storage for bikes, caving and climbing equipment is available in the stone shed on the mezzanine. However, any property or equipment stored within this shed or any other part of the cottage is done so entirely at your own risk. The owners will not be liable for any loss or damage of your property. The cottage, mezzanine, shed, and other areas must not be left with any evidence of the equipment or property at the end of your holiday. If this happens, an additional charged may be incurred.
The tumble dryer for use by guests is located in the stone storage shed, utilised via a coin operated meter.
Access to the Cottage
There will be occasions when we may require access to the property to carry out repairs, Visit England Inspections etc. Whenever possible, we will advise you as soon as we are aware of the dates and time the access is required via the mobile phone number you have given us. We always try to accompany people on visits, or use trusted and known tradesmen. We will never grant permission for tradespersons to access the grounds without informing you beforehand. Please contact us without delay if anyone does so.
Cancellation / Change of Holiday
Your holiday can only be cancelled before the start of the rental period. As unexpected events can occur, you are strongly advised to take out insurance for your holiday which can be obtained at an affordable price for a few pounds via price comparison websites.
We will provide you with evidence to support your insurance claim to recover your loss.
If you need to go home early, you agree to let us know as soon as possible so that we can prepare the cottage for our next guests.
If you need to cancel your holiday, it is in your best interests to let us know as soon as possible to limit your obligations. We will attempt to re let your booking on your behalf, and, at our discretion we may be able to change your booking to another date. We may be able to offer a discounted price for a deferred rental period or additional payments may be due from you depending on the length of notice of the cancellation and time of year.
Cancellations 12 weeks or more before the date of the holiday will incur a loss of 50% of the deposit plus an administration charge.
Cancellations from 12 weeks before to the date of the holiday require the full payment to be made. If you have paid the balance or made payment in full and we are successful in re-letting your booking, we will refund any monies paid by the new hirer minus any charges that we incur, for example re-advertisement, bank charges (please note the payment received from the new booking may not be the full price, particularly if it is necessary to offer the booking as a late availability discounted booking).
If we are unsuccessful in re-letting the property, you shall remain liable for all the money due.
We work very hard to ensure you have an enjoyable holiday.
If you experience any difficulties, you must report them to us straight away so that your reasonable holiday expectations can be met. This is the quickest way of resolving problems that might occur.
Problems, concerns or failing of equipment should be reported straight away as they cannot be rectified after your holiday.
We cannot be held responsible for any complaints or problems that you did not give us opportunity to correct during your stay.
The owner shall have no liability for any death or personal injury, unless it results from the owners’ negligence or that of any employee of the owner (providing they were acting at that time in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by the owners in relation to damage to, or loss of such personal property. Under no circumstances shall the owner’s liability to guests exceed the amount paid for the rental period.
Building and Utility works – we are not responsible for work taking place outside the property that causes dirt or noise nuisance. Other neighbour’s properties or utility companies may undertake works on neighbouring highways. We will pass on any information that we receive about planned work to our booked guests so that they can make a qualified judgment whether to proceed or not with their holiday. However we cannot be held responsible for any works that we are not informed about.
Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.