Privacy Policy

Tryst Cottage Privacy Policy

We are committed to ensuring that your privacy is protected. We take the privacy of your data very seriously.


This Policy defines how we use and protect data collected by us in relation to your use of the Web Site and any Services or Systems provided therein.

Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged to do so by law, your data will not be disclosed to third parties.

We only collect data for the purpose of running our holiday cottage. We do  not use it for any other purpose. We will always process and use your personal data securely and fairly.


What We Collect

Website Information

We collect only such technical data as is necessary to provide you with the best possible service.

If you agree to it via the pop-up Cookies  Acknowledgment button, we use cookies to collect statistics about how you use our site eg which web pages you visited, and for how long.

None of the Cookies set by the Tryst Cottage Web Site jeopardise your privacy in any way, and no personal data is collected.

We will use the information from visits to our website to enable us to make decisions about on how we use our advertising budget, and to help us to analyse trends in booking patterns and how we obtained bookings.



Information if you just make an enquiry about booking Tryst Cottage

If you contact us, we will collect your name and contact details, including your email address and a phone number.

If you do not book with us, this data is not saved by us.


Legislatory Requirements if you make a booking at Tryst Cottage

If you make a booking with us, we will collect the data necessary to confirm details of your booking, which we are legally obliged to collect.

The Immigration (Hotel Records) Order 1972 requires us to collect from every guest over the age of 16 years:

  • Full Name
  • Nationality

In addition, if you are not British, Irish or Commonwealth guests, we are obliged to hold:

  • passport number and place of issue (or other document which shows your identity and nationality)
  • details of your next destination (including the address, if known) on or before departure.


Data Which We Hold When You Book with Us and the Reasons why we need it. 

We will request additional information from you to that above to enable us to process and complete your booking, or respond to any request from you. This information is:

  • your address (so we can post out booking information to you)
  • a mobile phone number (in the event that we need to contact you during your stay)
  • an email address (in case we need to contact you prior to your stay).

The above information is not shared with anyone else, unless there is a legal requirement to do so.

In the case of an insurance claim, your data may be shared with our insurers, but we would do our best to obtain written consent from you beforehand.

When completing our annual accounts and tax returns, your personal data is not shared with our accountant or the tax officials. However, we are legally required to keep financial records for seven years, and copies of the booking letters that you receive are kept securely (see below) on our computer, as evidence for the tax officials if it is ever needed.

We do not take bookings from third party commission based advertising organisations.

We do not collect information from you that is financially sensitive.

We do not send out emails with special offers or promotions unless specifically requested by you. Special offers or promotions can be found on the "Special Offers" Section of the home page of our website, on our Facebook page, Twitter and one or two advertising site.

We may feature feedback from you after your stay, on our website . This will only show your first name(s).


Your Data Rights

You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you).

You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).

You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).


Security of Your Data

We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

All data is on password and firewall protected computers or servers.

The only people with access to this information is myself, Jane and my husband Peter. We determine how and why your personal data is processed.